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The Best Communication Tools to Build a Productive Work Environment

communication tools

Good communication is a fundamental part of a business’s success. It’s something you need to establish on an individual level and across all of your departments as well.

But, the thing is communication can happen in many different ways.

You probably find yourself doing everything from sending emails to instant messages to mentioning things in passing and speaking one-on-one with people on your team throughout the day. This makes it easy for some things to slip through the cracks.

Thankfully, that’s what business communication tools are made for. Investing in innovative communication software transforms the way that your entire team exchanges information. It sets clear communication expectations for everyone on staff and it makes them easy to follow, too.

If you’re not sure which communication tools you should be using, keep reading.

Here are ten of the top inter-business communication tools that small and large companies alike are using.

1. Slack

Slack is one of the top messaging systems for businesses.

It’s a tool that lets you start one on one conversations, group messages, and channels. Group messages would involve a handful of people while a channel is meant for a large community to interact in. The former would be good to touch base with a few people while the latter works well for departments to use.

Not only does the Slack app streamline the communication process, but it also helps create a boundary between work and play. You can create a “fun” or “silly” chat to encourage team bonding and casual conversation.

This cuts down on the amount of time people spend slacking off in the break room or at the water cooler. But, it creates a space for the company culture to grow.

Slack also offers video calls, audio calls, and screen sharing capacities.

2. Zoom

Up next on the list is Zoom.

Zoom is a collaboration tool that brings meetings to your team no matter where they are. It’s a video conferencing tool and an instant messaging system wrapped into one.

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The software can be accessed from multiple devices. It’s a wonderful tool to use for companies that have many different office locations or who have remote employees working from all over. This is a digital space everyone can come to when they need to collaborate on a new idea, catch up on a meeting they missed, or host their own meeting.

3. Fuze Meeting

Have you ever found yourself walking into a meeting unprepared?

As much as you’d like to say “no”, you’ve probably done it once or twice. Fuze Meeting can help reduce the risk of this because it helps ensure that everyone has all the materials they need. This platform allows you to update documents, multimedia files, and even share animations.

It really makes a one on one conversation and group interaction feel like it’s happening in person. Plus, the scheduling process is super simple to use!

4. Skype

Skype has been a long-time favorite business communication tool, and for good reason. It makes interactions simple and straightforward via instant messaging and video calling.

Skype works well on desktops, laptops, tablets, and smartphones. It’s accessible from pretty much anywhere in the world and it’s something most people are already familiar with, so bringing it into your communication strategy shouldn’t be too hard.

5. Google Hangouts

If you schedule your appointments via Google Calendar, it should be a no-brainer to use Google Hangouts.

Google Hangouts is a great tool for making calls, send a quick written message, or share a file with someone on your team. There’s also a live stream feature that you can use to host town halls with everyone on staff.

If you ever need to refer back to information that was shared, Hangouts keeps a history log of all your interactions. This makes finding something a breeze.

6. BlueJeans

Sometimes, you need to use more than one business communication tool to get the job done. Such is the case for businesses that use multiple communication channels and invest in additional tools like virtual PBX and cloud storage/exchange systems.

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If you realize this is the case for your business, you need to start using BlueJeans.

BlueJeans is compatible with Microsoft Outlook, Skype, and various scheduling apps and additional communication tools. It helps you manage all your conversations by giving you a place to host meetings and to record them, too. There’s also a screen share feature and the ability to host town halls via BlueJeans.

7. Asana

Last but not least, Asana.

This is technically more of a work management tool than a communication tool. But if you think about it, the two go hand in hand.

How many emails do you receive about people following up on a task they needed to complete or something they asked for you to do? Do you notice that some meetings are more about delegation than about idea generation and collaboration?

These things can be better managed through Asana. Having such a platform means you don’t have to worry about follow-ups anymore or delegate as much as you used to. The task system helps you stay on track with everything you have to do and see where your team is at, too.

Find the Right Communication Tools for Your Business

As great as some of the communication tools on this list are, they may not all be right for you. You have to figure out which are best suited to benefit your business.

Take your time to learn more about each one and weigh the pros and cons. Talk to your team about what your biggest communication opportunities are and focus on finding the tools to help you improve.

Little by little, your team’s communication will get better and better.

For more management tips and tricks to improve your customer service, click here.